Refund policy

VistaShade™ – 30-Day Return Policy

At VistaShade™, customer satisfaction is important to us. If you are not fully satisfied with your order, you may request a return within 30 days of receiving your item.

1. 30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To start a return, please contact us at:

support@vistashade.store

Please include:

  • Your order number

  • Your full name

  • The reason for your return

Our support team will review your request and provide return instructions.

Please note: Items sent back without prior authorization may not be accepted.

2. Return Eligibility

To be eligible for a return, your item must be:

  • Unworn or unused

  • In the same condition that you received it

  • In its original packaging

  • Accompanied by proof of purchase, such as an order confirmation or receipt

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us at:

support@vistashade.store

Please contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos of the product

  • Clear photos of the packaging

We will review the issue and provide an appropriate solution, which may include:

  • A replacement

  • A refund

  • Another suitable resolution

4. Non-Returnable Items

We may not accept returns for:

  • Items returned after the 30-day return window

  • Items that have been used, damaged, or altered by the customer

  • Items not returned in their original packaging

  • Gift cards

  • Final sale items, if clearly marked as final sale at the time of purchase

5. Exchanges

If you would like a different style or color, the fastest option is to:

  1. Return your current item

  2. Wait for your return request to be approved

  3. Place a new order for the style or color you prefer

This helps ensure you receive the exact item you want as quickly as possible.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@vistashade.store

7. Return Shipping

Customers are responsible for return shipping costs unless the item arrived:

  • Damaged

  • Defective

  • Incorrect

If the return is due to an issue on our side, we will help provide the appropriate return instructions.

8. European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To be eligible, the item must be:

  • Unworn or unused

  • In its original packaging

  • In the same condition that you received it

  • Accompanied by proof of purchase

9. Contact Us

For any return or refund questions, please contact us at:

support@vistashade.store